Orders and shipments

Facco Gioielli reserves the right to refuse an order if the latter does not receive approval from the customer's bank. Once an order has been placed, no changes can be made to that order. Orders placed separately will be shipped separately.

Facco Gioielli reserves the right to delay a shipment if the order cannot be shipped for reasons beyond Facco Gioielli's control.

Orders are processed as soon as payment is received, or on the first available working day. Orders placed from Friday to Sunday will be processed starting from the following Monday.

Shipment is expected within 5 days from the date on which payment is received for personalized Jewels and rings (see updates on shipments listed in the Jewelery product sheets). Delivery for all other jewels is expected within 2 days.