FAQ
Answers to the most frequently asked questions about Facco Gioielli materials, PIN, orders and customer service.
Materials and production
What materials are Facco jewels made from?
With the sole exception of the cords in the Components section, made from waxed cotton with Silver Loop elements, all jewellery on the website is made from genuine 9 kt or 18 kt gold.
Which gold colours are available?
Jewellery is available in yellow gold and white gold. Availability depends on the selected design and variant.
Which stones and decorative materials do you use?
We use cubic zirconia, natural Macaya pearls, synthetic malachite, synthetic lapis lazuli and synthetic mother-of-pearl. Each product page lists the specific features of the design.
Is the jewellery nickel free?
Yes. All Facco jewellery available on the website is nickel free.
Where is the jewellery made?
From the initial idea to the finished jewel, every production process is managed internally by Facco Corporation in Camisano Vicentino. Design, development, manufacturing, assembly and inspection are part of one Italian production journey.
Can the colour look different from the photographs?
The actual shade of the gold does not change, but lighting, photography and screen settings may slightly affect how it appears online.
The Facco PIN
What is the PIN?
The PIN is a personal jewel built through Symbols chosen to tell memories, relationships, passions and achievements. It is not a code to remember: it is a story to wear and expand over time.
Must a PIN contain five charms?
No. Five Symbols are a storytelling suggestion, not a rule. You can begin with a single charm and add more at a later time.
Are all charms compatible with every base?
Yes. Facco charms are compatible with the bases available on the website. For a balanced composition, we recommend approximately up to 30 charms on a necklace, 20 on a bracelet and 2 on a pair of earrings.
Who assembles the jewel?
When you purchase a complete composition, it is assembled by Facco. If you purchase a charm only, you can attach it to your base yourself.
Can I change a composition that has already been made?
A composition that has already been made cannot be altered as a subsequent service. You can, however, purchase new charms and continue to evolve your PIN over time.
Can ready-made compositions be personalised?
Yes. You can use a ready-made composition as a starting point and select the Symbols you prefer before confirming your order.
Can I save and share my composition?
The configurator keeps your composition during the creation experience. To share it, take a screenshot of the jewel and the selected charms.
Orders, payments and assistance
Which payment methods do you accept?
We accept credit and debit cards and PayPal. Bank transfer and instalment payments are not currently available.
Do I need an account to place an order?
No. You can complete your purchase without creating an account.
Is an invoice issued?
Yes. An invoice is issued for every order.
Can I cancel or change an order after purchase?
No. Orders are processed immediately after confirmation and cannot be cancelled. For a change of delivery address, please see the Shipping and Returns page.
What happens if a product is sold out?
A sold-out product cannot be purchased. An automatic restock notification service is not currently available.
Do you offer a repair service?
Yes. Facco handles repairs in the event of breakage, subject to an assessment of the jewel. Contact customer service for instructions.
How can I contact customer service?
Call Facco Corporation on +39 0444 418000, Monday to Friday, 9:00 am–1:00 pm and 2:00 pm–6:00 pm CET. We normally reply within two working hours.